Medical Disclaimer

1. Not a Substitute for Emergency or In-Person Care

iBam Health is a digital health platform that facilitates telemedicine consultations, e-prescriptions, pharmacy orders, and laboratory test requests. It is not a hospital, clinic, or emergency service and cannot replace in-person clinical assessment, physical examination, or emergency medical intervention.

Certain conditions — including but not limited to chest pain, stroke symptoms, severe trauma, obstetric emergencies, mental health crises involving immediate risk to life, and acute paediatric illness — require urgent in-person evaluation. If you are unsure whether your condition is an emergency, err on the side of caution and seek immediate care.

2. Platform Information Is Not Medical Advice

Content published on iBam Health — including articles, FAQs, health tips, triage guidance, and any AI-generated text — is provided for general informational purposes only. It does not constitute, and must not be treated as, professional medical advice, diagnosis, or treatment.

Always seek the advice of a qualified, licensed medical professional with any questions you may have regarding your health or a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read or seen on this platform.

3. Triage Tool Limitations

iBam Health offers an AI-assisted symptom triage tool designed to help you understand the possible urgency of your symptoms and guide you toward an appropriate next step (e.g., self-care, telemedicine, or in-person visit). The triage tool:

• Is not a diagnostic instrument and does not produce a clinical diagnosis.
• Cannot account for your full medical history, physical findings, or test results.
• May not recognise rare conditions, atypical presentations, or symptom combinations not in its training data.
• Must never be used as the basis for self-medication, including over-the-counter drugs.
• Is intended to be used as a starting point for seeking appropriate care, not as a replacement for it.

4. Telemedicine Consultations

Telemedicine consultations on iBam Health are conducted by licensed doctors registered with the Medical and Dental Council of Nigeria (MDCN). However:

• A telemedicine consultation is inherently limited because the doctor cannot perform a physical examination, observe non-verbal clinical signs, or use diagnostic instruments in person.
• Diagnoses and treatment recommendations made via telemedicine are based solely on the information you share and the doctor's professional judgement within those constraints. They may differ from an in-person assessment.
• For complex, chronic, or progressive conditions, telemedicine should complement — not replace — your relationship with a primary care physician or specialist.
• iBam Health does not guarantee any clinical outcome and is not liable for the independent professional judgements of doctors on its platform (see Terms & Conditions Section 9).

5. Prescriptions and Medications

Prescriptions issued through iBam Health are generated exclusively by licensed doctors. However:

• Do not self-medicatebased on a previous prescription, a friend's prescription, or platform information. Medications have specific indications, contraindications, and dosing requirements that must be assessed by a doctor for your individual situation.
• Inform your doctor of all medications you are currently taking, including over-the-counter drugs, supplements, and herbal remedies, to avoid dangerous interactions.
• If you experience an adverse reaction to any medication dispensed through iBam Health, stop taking the medication and seek immediate medical attention. Report the reaction to NAFDAC at 0800-100-6268.
• Controlled substances (Schedule I–III under NDLEA regulations) will not be prescribed via telemedicine without a prior in-person examination, as required by Nigerian law.

6. Laboratory & Diagnostic Tests

Laboratory test results obtained through iBam Health should be interpreted by a licensed medical professional in the context of your complete clinical picture. A test result — whether normal or abnormal — does not constitute a diagnosis on its own. Do not self-interpret test results or make clinical decisions based solely on a result without consulting a doctor.

7. Mental Health

iBam Health may offer mental health and counselling services through licensed professionals. If you or someone you know is experiencing a mental health crisis — including thoughts of suicide or self-harm — please contact:

• Nigeria Suicide Prevention Initiative (NAPS): +234 806 210 6493
• Centre for Suicide Prevention and Research, Enugu: +234 808 955 8678
• National Emergency: 112
• Go to your nearest emergency department or psychiatric unit.

Do not wait for a scheduled telemedicine appointment if you or someone else is at immediate risk.

8. Children and Minors

Parents and guardians are responsible for making healthcare decisions on behalf of minor children. Telemedicine consultations for children should supplement, not replace, regular paediatric care. Sick children under 5 with fever, respiratory distress, severe diarrhoea, or unusual lethargy should be seen in person without delay.

9. Accuracy of Platform Information

iBam Health makes reasonable efforts to ensure that health information published on the platform is accurate and up to date. However, medical knowledge evolves rapidly, and we cannot guarantee that all content reflects the most current clinical guidelines or research. We are not liable for any errors or omissions in published health information or for any outcomes resulting from reliance on such information.

10. No Doctor–Patient Relationship with iBam Health

iBam Health Technologies Ltd is a technology platform, not a healthcare provider. No doctor–patient relationship exists between you and iBam Health as a company. A doctor–patient relationship exists solely between you and the individual licensed doctor you consult through the platform. iBam Health staff — including customer support agents — are not qualified to provide medical advice.

11. Second Opinions

You are always entitled to seek a second medical opinion. If you are uncertain about a diagnosis or treatment plan received through iBam Health, we encourage you to consult another qualified professional. iBam Health facilitates access to multiple doctors and supports your right to informed healthcare decision-making.

12. Contact for Medical Concerns

If you have a concern about care received through iBam Health, contact our clinical team:
Clinical Concerns: support@ibamhealth.com
General Support: support@ibamhealth.com
Hotline: Monday–Friday, 8 am–8 pm WAT

For complaints about a specific doctor, you may also contact the Medical and Dental Council of Nigeria (MDCN) directly at mdcn.gov.ng.